Shipping & Returns
Domestic Shipping Policy
Shipment processing time
All orders are processed within 72 hours.
Holidays may affect shipping times. Custom and Made-to-Order products processing time does not include the time necessary to create the item, (which is generally 3-5 business days). Time to create the product is generally included in the original listing.
Shipping rates and delivery estimates are calculated at checkout.
Shipment to P.O. boxes or APO/FPO addresses
We do our best to ship any of our products anywhere, including PO/APO/FPO boxes.
Shipment confirmation and order tracking
You will receive shipping confirmation and tracking when your order is processed.
Customs, duties, and taxes
Mark of the Raven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Mark of the Raven is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We do our best to ship non-restricted products anywhere. Please contact email@example.com for international shipping.
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Everything from here is boring b.s. that I need to include for statutory reasons. We will do everything we can to help you with your issue, up to and including returns or exchanges, but if necessary, we may be forced to fall back to these rules
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, smoking or vaping accessories, or flammable liquids or gases.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more information, email firstname.lastname@example.org.